For 25 years, ITAF has been a leading provider of IT solutions for SMEs across Belgium. In a video interview marking this milestone, our CEO Glenn Provoost and our COO Katrien Boon share insights into the company’s journey, its core values, and how it continues to innovate in a rapidly changing digital landscape.
ITAF: A Trusted IT Partner
Since its founding, ITAF has positioned itself as a trusted IT partner, offering an extensive range of services tailored to meet the needs of SMEs. As Katrien Boon noted, “We provide customers with solid IT infrastructure, end-to-end support, innovative cloud solutions, high-performance connectivity, and advanced security services.”
The interview highlighted how ITAF takes a proactive approach to ensuring businesses can rely on their IT systems. “Our team is dedicated to removing our customers’ IT worries,” explained the COO. “This allows them to focus on their core business activities, knowing that their IT is in safe hands.”
In today’s business environment, where downtime and data loss can have severe consequences, the role of ITAF has never been more critical. “We give our customers a foothold in the rapidly changing digital world, offering them stability and progressive solutions,” Katrien Boon explained. “For over a quarter of a century, ITAF has stood for reliability.”
Values that Shape Our Service
The longevity and success of ITAF can be traced back to its strong corporate culture and core values, which remain central to everything we do. These values are more than just words—they are the foundation upon which we build relationships and deliver solutions:
We Care – At ITAF, we take customer care seriously. We’re not just managing IT systems; we’re safeguarding our clients’ success.
We Listen To Understand – We believe in active listening, ensuring that we fully understand our customers’ needs. Our conversations often contain the phrase, “Did I understand correctly that…”
We Are Committed – Our team follows through on commitments, ensuring that projects are completed with dedication and attention to detail.
We Excel – By striving for excellence, we ensure that every solution we deliver meets the highest standards of quality.
Katrien Boon emphasized that these values not only guide our customer relationships but also are an integral part of our internal culture. “We focus on long-term cooperation, ensuring our clients receive the best possible service.”
Pioneering Innovation
A significant part of ITAF’s success has been its commitment to innovation. Our CEO highlighted ITAF’s early adoption of cloud technologies, which continue to provide immense value to customers. “Our Cloud Connect solution securely connects our customers’ office networks to the cloud. This innovation ensures that even during crises like the pandemic, our customers were prepared for remote work and every other digital challenge that crosses their path.”
ITAF’s monitoring system is another key innovation. “Our teams actively monitor our clients’ IT environments, often identifying and solving issues before they lead to outages,” explained Glenn Provoost. This proactive approach has saved many businesses from costly downtime.
Additionally, ITAF’s commitment to keeping customer data secure has been a cornerstone of our success. “Our Cloud Firewall solution provides centralized security, which is more efficient and responsive than traditional office-based firewalls,” said our CEO, Glenn Provoost.
The Future of IT at ITAF
As IT continues to evolve, so does ITAF’s approach to serving its customers. Our managers emphasized the importance of adapting to new security regulations, such as NIS2, which will soon bring even stricter cybersecurity requirements. “Working with an IT partner like ITAF, which has the resources and expertise to stay ahead of these trends, is essential for any business looking to thrive in the future,” said the CEO.
For 25 years, ITAF has led the way in providing IT solutions that are reliable, innovative, and designed to help SMEs succeed. As we look ahead to the next 25 years, we remain committed to delivering the best IT services and continuing to be a trusted partner for businesses across Belgium.
